WANT A RETURN OR REFUND?

Return and Refunds Policy

The availability of goods and services from Montagu Snacks is subject to stock levels. If an item is unavailable, we will reach out to you with alternative options.

You may cancel your order if you haven’t made a payment. Once payment is completed, you can only cancel the order if it has not yet been dispatched by Montagu Snacks.

If you receive a damaged or broken product, please notify Montagu Snacks within 2 working days. We will either send you a replacement at no cost or issue a full refund for the damaged item.

Please note the following regarding returns:

• Our delivery agents are not authorised to accept returns at the time of delivery.
• If you are not satisfied with your purchase for any reason, please reach out to our customer care team at wecare@montagusnacks.co.za within 3 working days of receiving your order. Be sure to include the reason for your dissatisfaction.
• A customer care consultant will respond to your email or call within 2 working days.

If the following conditions are met, we will send you a replacement product of the same value within ten working days:

• The products are still within the best-before date.
• You provide proof of payment (the original receipt).
• You retain the original packaging of the products you are returning.

We will cover the cost of returning the products if the reason for the return is related to quality or type issues.

Please note that we reserve the right to inspect the product to validate your claim regarding quality issues.